TERMS & CONDITIONS
Service Timeliness
Our drivers will wait for a maximum of 20 to 30 minutes at the pickup location. Additional charges of 20 AED will apply for delays beyond 30 minutes, and 40 AED per hour thereafter.
Cancellation Policy
Trip cancellation after the driver's arrival will result in a full charge for the booked service.
Vehicle Tint
Deluxe Safe Drive is not liable if the customer's vehicle has a black film or tint and is caught by the police.
Driver's Responsibility
The driver's responsibility is limited to driving the customer to the specified destination using their own vehicle.
Insurance
Accidents will be covered by the owner's car insurance. The customer must ensure the vehicle is properly covered by insurance. Customer Acknowledgment: Acceptance of our service constitutes acknowledgment that the customer has read and agreed to these terms.
Lost Articles
Deluxe Safe Drive is not responsible for any articles left in the vehicle by the customer.
Driver's Authority
The driver has the right to stop the car and discontinue the service if the customer misbehaves in a way that endangers both parties.
Accident Responsibility
In the event of an accident, Deluxe Safe Drive assists in claiming insurance as per the car insurance policy. We are not responsible for the accident itself.
Document Requirement
The customer must possess a valid car document.
Distraction-Free Service
The customer agrees not to cause any distractions during the service for the safety of both the customer and the driver.
Liability
Deluxe Safe Drive assumes no liability for fire, theft, loss, or damage to personal belongings.
Vehicle Condition
The company is not liable for damage or injury due to faulty brakes or poor vehicle condition.
Terms Agreement
The customer must agree to these terms before the journey begins.
Change of Pickup Time
Any changes to the pickup time should be communicated to the management team at least 45 minutes before the booking.
Accident Reporting
In case of an accident, the customer must contact Deluxe Safe Drive immediately. Complaints will not be accepted if reported more than 2 hours after the incident. By availing of Deluxe Safe Drive's services, you agree to abide by these terms and conditions. For further details, please contact us.